RESOURCES

 

Project Reports  

Parvazian, S, Charlesworth, S, King, D & Skinner N, Developing Job Quality Benchmarks in Australian Aged Care Services, Report, Centre for Work+ Life, University of South Australia, July 2014.

Link to PDF

 

Parvazian, S, Charlesworth, S, King, D & Skinner N, Developing Job Quality Benchmarks: Work Related Injuries and Illnesses, Report, Centre for Work+ Life, University of South Australia, July 2014.

Link to PDF

 

O’ Keeffe,V,  Client Perceptions of Quality Care in Aged Care Services, Report, Centre for Work+ Life, University of South Australia, September 2014.  

Link to PDF

 

Summary of benchmarks in Australian aged care services  

Link to PDF

 

 

Quality Jobs and Quality Care

Australian resources


Meagher, G, Szebehely, M & Mears, J 2016, How institutions matter for job characteristics, quality and experiences: a comparison of home care work for older people in Australia and Sweden, Work, employment and society, 1-19, viewed 19 July 2016 http://wes.sagepub.com/content/early/2016/02/16/0950017015625601.full.pdf+html.



International resources


Armstrong P and Braedley (eds) (2016) Physical Environments for Long-term Care Ideas Worth Sharing, Montreal: Canadian Centre for Policy Alternatives https://www.policyalternatives.ca/publications/reports/physical-environments-long-term-care

Armstrong, P. Armstrong, H and Choiniere, J. (2015). Before it’s too late: a national plan for safe seniors’ care. Ontario: The Canadian Federation of Nurses Unions. https://nursesunions.ca/sites/default/files/page_turner/Seniors%20Ebook/index.html

Baines, D and Armstrong, P. (2015). Promising Practices in Long Term Care: Ideas Worth Sharing. Montreal: Canadian Centre for Policy Alternatives

https://www.policyalternatives.ca/publications/reports/promising-practices-long-term-care

Banerjee, A. Taylor, D and Wahl, A. (2012). Integrating staff safety and person-centred care. Banff: Joint Canadian Academy of Geriatric Psychiatry & the Canadian Coalition for Seniors’ Mental Health Conference.

Rosati, R, Marren, J, Davin, D & Morgan, C, 2009, ‘The linkage between employee and patient satisfaction in home healthcare, Journal for Healthcare Quality, vol. 31, no. 2, pp.

44-53, viewed 18 July 2016, http://onlinelibrary.wiley.com/doi/10.1111/j.1945-474.2009.00018.x/full


Spilsbury, K, Hewitt, C, Stirk, L & Bowman, C, 2011, The relationship between nurse staffing and quality of care in nursing homes: A systematic review’, International Journal of Nursing Studies, vol. 48, no. 6, pp. 732-50, viewed 18 July 2016, http://www.sciencedirect.com/science/article/pii/S0020748911000538  


Matheson, A, O'Brien, L & Reid, JA 2014, The impact of shiftwork on health: A literature review, Journal of Clinical Nursing, vol. 23, no. 23-4, pp. 3309-20.


Morrison, D, Cordery, J, Girardi, A & Payne, R 2005, Job design, opportunities for skill utilization, and intrinsic job satisfaction, European Journal of Work and Organizational

Psychology, vol.14, no.1, pp. 59-79.


Parker, SK 2014, ‘Beyond motivation: Job and work design for development, health, ambidexterity, and more’, Annual Review of Psychology, vol. 65, pp. 661-91.


Rhoades, L & Eisenberger, R 2002, Perceived organizational support: a review of the literature, Journal of Applied Psychology, vol. 87, no. 4, pp. 698-714.


Quality Watch a joint research program monitoring how the quality of health and social care is changing over time.


Sharif Ismail, S. Thorlby, R and Holder, H. (2014). Focus On: Social care for older people. Reductions in adult social services for older people in England. Nuffield Trust and the Health Foundation, UK.


Skinner, NJ & Chapman, J 2013, ‘Work-life balance and family friendly policies’, Evidence Base, no.4, pp. 1-25.


QualityWatch, viewed 2/3/17, http://www.qualitywatch.org.uk/indicator/social-care-workforce


West, MA, Topakas, A & Dawson, JF 2014, ‘Climate and Culture for Health Care Performance’, in Schneider, B & Barbera, K (eds), The Oxford Handbook of Organizational Climate and Culture, Oxford University Pres, Oxford, pp.335-59. viewed 24 August 2016, https://www.amazon.com/Handbook-Organizational-Climate-Culture-Psychology/dp/0199860718


McKinsey & Company 2015, The science of organizational transformations, viewed 1 August 2016 http://www.mckinsey.com/business-functions/organization/our-insights/thescience-of-organizational-transformations


Vernooij-Dasssen, M, Faber, M, Olde Rikkert, M, Koopmans, R, van Achterberg, T, Braat, D, Raas, G & Wollersheim, H, 2009, ‘Dementia care and labour market: The role of job satisfaction’, Aging & Mental Health, vol. 13, no.3, pp. 383-90, viewed 18 July 2016, http://dx.doi.org/10.1080/13607860902861043



 

Quality Jobs

Australian resources


Aged & Community Services Australia, COTA & Leading Age Services Australia 2016, Defining characteristics of Consumer Directed Care (CDC), HOMECARETODAY, viewed 18 July 2016, https://homecaretoday.org.au/provider/about-consumer-directed-care/what-is-cdc


Aged Care Sector Committee 2016, Aged Care Roadmap, viewed 19 July 2016, https://agedcare.health.gov.au/aged-care-reform/aged-care-roadmap

Armstrong, P and Laxer, K. (2013). Demanding labour: An aging health care labour force. Toronto: Ontario Long Term Care Association.

Charlesworth, S 2016, Future of Australia’s aged care sector workforce Inquiry submission, Community Affairs Reference Committee, viewed 19 July 2016, http://www.aph.gov.au/Parliamentary_Business/Committees/Senate/%20Community_Affairs/Aged_Care_Workforce/Submissions

 

King, D., Mavromaras, K., Wei, Z., et al. (2012). The Aged Care Workforce, 2012. Canberra: Australian Government Department of Health and Ageing. https://www.dss.gov.au/ageing-and-aged-care-publications-and-articles-ageing-and-aged-care-reports/2012-national-aged-care-workforce-census-and-survey-the-aged-care-workforce-2012-final-report

King, D, Wei, Z & Howe, A, 2013, ‘Work Satisfaction and Intention to Leave Among Direct Care Workers in Community and Residential Aged Care in Australia, Journal of Aging & Social Policy, vol. 25, no.4, pp. 301-19, viewed 18 July 2016, http://dx.doi.org/10.1080/08959420.2013.816166

Montague, A. Burgess, J and Connell, C. (2015). Attracting and retaining Australia’s aged care workers: developing policy and organisational responses. Labour & Industry: a journal of the social and economic relations of work.  http://dx.doi.org/10.1080/10301763.2015.1083367

Radford, K, Shacklock, K & Bradley, G, 2015, ‘Personal care workers in Australian aged care: retention and turnover intentions’, Journal of Nursing Management, vol. 23, no. 5,

pp. 557-66, viewed 18 July 2016, http://onlinelibrary.wiley.com/doi/10.1111/jonm.12172/full


The Aged Care Modern Award and the Social Community Home Care and Disability Services (SCHCDS) Modern Award, viewed 2 November 2016, https://www.fairwork.gov.au/


United Voice 2016, United Voice Submission: Senate Community Affairs References Committee. The future of Australia's aged care workforce. United Voice, NSW, viewed 19 July 2016, http://www.aph.gov.au/Parliamentary_Business/Committees/Senate/Community_Affairs/Aged_Care_Workforce/Submissions

 

International resources


Bailyn, L, Fletcher, JK 2003, The Equity Imperative: Reaching effectiveness through the Dual Agenda, Briefing note no. 18, Center for Gender in Organizations, Boston, viewed 29 August 2016, http://www.simmons.edu/~/ media/Simmons/About/CGO/Documents/INsights/Insights-18.ashx?la=en  

Bettio, F and Verashchagina, A. (2012). Long-Term Care for the elderly. Provisions and providers in 33 European countries. EU Expert Group on Gender and Employment. Luxemborg: Publications Office of the European Union.

Carr, S. (2014). Pay, conditions and care quality in residential, nursing and domiciliary services. York: Joseph Rowntree Foundation.

Eurofound. (2013). More and better jobs in home-care services. Luxembourg: Publications Office of the European Union.

Genet, N., Boerma, W., Kroneman, M., Hutchinson, A and Saltman, RB. (2012). Home care across Europe. Current structure and future challenges. Observatory Studies Series 27. United Kingdom: World Health Organisation.

Hebson, G. Rubery, J and Grimshaw, D. (2015). Rethinking job satisfaction in care work: looking beyond the care debates. Work, Employment & Society, 29 (2):314-330. http://wes.sagepub.com/content/29/2/314.full.pdf+html


Hurtado, D. A. Berkman, L. Buxton, O. M. and Okechukwu, C. A. (2014). Schedule control and nursing home quality: exploratory evidence of a psychosocial predictor of resident care. Journal of Applied Gerontology, Sept 2:1-10.

http://jag.sagepub.com/content/early/2014/08/08/0733464814546895.full

Hussein, S., Ismail, M. & Manthorpe, J. (2015, online) 'Changes in turnover and vacancy rates of care workers in England from 2008 to 2010: panel analysis of national workforce data', Health & Social Care in the Community.

Kingsmill, D, 2014, The Kingsmill Review: Taking Care. An independent report into working conditions in the Care Sector, viewed 19 July 2016, http://www. yourbritain.org.uk/uploads/editor/files/The_Kingsmill_Review_-_Taking_ Care_-_Final_2.pdf

New Zealand Human Rights Commission. (2012). Caring counts: Report of the Inquiry into the Aged Care Workforce. Wellington: New Zealand Human Rights Commission.

Rubery, J. Grimshaw, D. Hebson, G and Ugarte, S. M. (2015). ³It's All About Time²: Time as Contested Terrain in the Management and Experience of Domiciliary Care Work in England. Human Resource Management, September–October 2015, 54 (4):753–772. http://onlinelibrary.wiley.com/doi/10.1002/hrm.21685/pdf


Social Care Workforce Research Unit , Policy Unit, Kings College London that conducts research into issues relating to the social care workforce in England.


Skills for Care 2014, Workforce redesign, people, planning and performance, Leeds, viewed 18 July 2016, http://www.skillsforcare.org.uk/Leadership-management/Workforce-redesign/Workforce-redesign.aspx


Toles, M & Anderson, R, 2011, ‘State of the science: relationship-oriented management practices in nursing homes’ Nursing Outlook, vol. 59, no. 4, pp. 221-7, viewed 18 July 2016, http://www.sciencedirect.com/science/article/pii/S0029655411001448


Social Care Workforce Periodical, viewed 2/3/17,

http://www.kcl.ac.uk/sspp/policy-institute/scwru/pubs/periodical/index.aspx

Unison, Time to Care, Report 2013 https://www.unison.org.uk/content/uploads/2013/11/On-line-Catalogue220152.pdf  

Unison Scotland, We Care, Do you? A survey of care workers in Scotland, Report, June 2016, http://www.unison- scotland.org/library/WeCare_DoYou_UNISONCareWorkersSurvey_August2016.pdf


West, M, Topakas, A & Dawson, J, 2014, Climate and Culture for Health Care, in The Oxford Handbook of Organizational Climate and Culture, B. Schneider, B & Barbera, K, Editors, Oxford University Press: Oxford. pp.335-59, viewed 24 August 2016, https://www.amazon.com/Handbook-Organizational-Climate-Culture-Psychology/dp/0199860718

 

 

Quality Care

Australian resources


Alzheimer's Australia. (2013). The Quality of Residential Aged Care: The Consumer Perspective. Paper No. 37. Australia: Alzheimer's Australia.

Australian Aged Care Quality Agency, 2015, Let’s talk about quality: developing a shared understanding of quality in aged care services’, Australian Government, viewed 14th June 2016, https://www.aacqa.gov.au/providers/promoting-quality/lets-talk-about-quality

Browning C &s S Thomas, 2013, ‘Enhancing the quality of life of older people’, Inpsych, vol. 35, no. 1, viewed 11th July 2016, https://www.psychology.org.au/publications/inpsych/2013/february/browning/

Chou S, Boldy, D, & Lee, A, 2003, ‘Factors Influencing Residents’ Satisfaction in Residential Aged Care’, The Gerontologist, vol. 43, pp. 459–472, viewed 18th July 2016,

http://gerontologist.oxfordjournals.org/content/43/4/459.short


Courtney, M, Edwards, H, Stephan, J, O'Reilly, M. & Duggan,C, 2003, ‘Quality of life measures for residents of aged care facilities: a literature review’, Australasian Journal on Ageing, vol. 22, no.2, pp.58-64, viewed 14th June 2016,

http://eprints.qut.edu.au/9497/1/9497.pdf

Edvardsson, D, Fetherstonhaugh, D, McAuliffe, L, Nay, R & Chenco, C, 2011, ‘Job satisfaction amongst aged care staff:exploring the influence of person-centered care provision’, International Psychogeriatrics, vol. 23, no. 8, pp. 1205,viewed 18th July 2016, http://journals.cambridge.org/action/

Pate, A. (2014). Social Isolation: Its impact on the mental health and wellbeing of older Victorians. Working Paper No. 1. Melbourne: COTA Victoria.


 

International resources


Adams, L. Koerbitz, C. Murphy, L and Tweddle, M. (2011). Older people and human rights in home care: Local authority responses to the ‘Close to home’ inquiry report.  UK: Equality and Human Rights Commission. Research report 89. http://www.equalityhumanrights.com/sites/default/files/documents/pdfs/rr89_-_older_people_final.pdf


Donabedian, A, 1988, ‘The quality of care: How can it be assessed?’, Jama vol. 260, no.12 pp.1743 -1748, viewed 11th June 2016, http://post.queensu.ca/~hh11/assets/applets/The_Quality_of_Care__How_Can_it_Be_Assessed_-Donabedian.pdf

Equality and Human Rights Commission. (2011). Close to home: An inquiry into older people and human rights in home care. UK: Equality and Human Rights Commission.

OECD/European Union. (2013). A Good Life in Old Age?: Monitoring and Improving Quality in Long-term Care. OECD Health Policy Studies. OECD Publishing.

Speed, L. (2011). Older people and human rights in home care: a report of two surveys. UK: Equality and Human Rights Commission. Research report 80.

http://www.equalityhumanrights.com/sites/default/files/documents/research/80_older_people_and_human_rights.pdf


Sykes, W and Groom, C. (2011). Older people’s experiences of home care in England. UK: Equality and Human Rights Commission. Research report 79.

http://www.equalityhumanrights.com/sites/default/files/documents/research/79_older_peoples_experiences.pdf


Woods & RT, Orrell, M, 2003, ‘Whose quality of life is it anyway?: The validity and reliability of the Quality of Life-Alzheimer's Disease (QoL-AD) scale’,Alzheimer Disease & Associated Disorders, vol. 17, no.4, pp. 201-208.


 

Publications


Hudson, W. and Jarrad, S. (2017). Staff engagement and upskilling enhances job, care quality. Australian Journal of Dementia Care, 6(1), 17-21.